It started because I was seeking training. One of the duties of my job is to handle processes which result (or not) in people being reimbursed for expenses. Unlike many of the companies I work for, quite a few expenses are expected to come out of pocket first and be paid back later. So I take this responsibility pretty seriously: I'm messing with other people's money.
So I asked, and asked, and finally got the straight answer: there is no training.
Now, the system in which these things are done is fairly simple. I'm not trying to turn a molehill into a mountain. But even the simplest things, I have learned, aren't always *intuitive* - and it's always best to check and to learn.
Measure twice.
Cut once.
I may be paranoid. I may be persnickety. But when I am responsible for other people's money - and I know I will be HELD responsible -I am extremely conscientious and careful. If I am wary of the way billing is handled for my group, I am doubly cautious of the way my coworkers' money runs through my keyboard.
So there is no training.
I accept that this (I pray) means that the simplicity of the system IS simplicity, and that I am not going to go completely wrong here. But I accept this with a certain frustration, that my honest inquiries have met with apparent distaste.
Give me enough of your distaste, and I *will* develop some of my own - for you.
***
So it was a pretty rotten morning.
***
However, I am a remarkable woman. And I know MOST of the people I work with are under the impression I'm pretty great so far - and might even stand to improve and be just about worthwhile.
This sort of thing goes a long way with me.
And so I cleared out my invoicing inbox to the last solitary message.
I rock.
And so I accomplished quite a few fairly detailed technical build requests for one coworker.
I roll.
And so I made insane progress on a weekly housekeeping nightmare which recurs with alarming regularity - and rebuilt a document three times, in the process.
I am good like that.
And so I completed one piece of travel, and when the other one - more immediate - looked like it was unbookable, I spoke with a trusted senior team member, who said (a) don't book it and (b) don't call your boss on his vacation about it either. Good advice, both counts. I took both A and B.
I refuse to sink.
***
Days like this make me madder than the days I hadn't done my homework and would decide to holler at mom for a while. I *hate* days like this - or at least stuff like that morning incident brought on. I hate when work stymies, then adds insult to injury by way of pretty much actual INSULT, and gets me mad.
I resent being made to get mad.
And I find that - particularly at work! - the best thing to do with anger is to prove the buggers wrong. I don't know how to do my job?
WATCH ME DO IT, nimrods. Watch me do it right.
I had something to prove today.
By the end of the day ... I had very little left outstanding.
Amazing what you can accomplish when you're offended.
It's not my idea of a good motivational tool, mind you.
But to RESPOND to frustration with productivity?
Positively a transformative experience.
Very literally.
***
So there, you stupid MORNING. That'll larn ya.
Friday, September 24, 2010
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