Showing posts with label communicating. Show all posts
Showing posts with label communicating. Show all posts

Tuesday, November 14, 2017

Collection

This is a short, but achingly clear essay about the forced intimacy of disability (author's word choice). It's both obvious and something most of us probably never think about. And it's heartbreaking. Go read it - please.

Shrew are you? Super neato-spedito piece about the winter shrinkage of the shrew. Because shrews' heads were not NEARLY small enough. Amusingly written, and may provide some excuses for human seasonal lassitude as well.

Why do men who have never experienced this form of attack get to define what an attack is?

Like great writing? Funny, but honest - the humor that comes not merely from that certain kind of anger that engages us, but also reaches out to consider the anger together? Click here. Yes, it talks about sex. It also talks about things that definitely are not sex.

I have neglected this blog's penchant for fashion, style, costume, and beauty of late, so here is a curious look at (sniff of?) Commes des Garçons' strange brews. Personally, I love sandalwood. But did you know that concrete is absolutely devastating to the environment? Won't buy. Might sniff ... if I ever actually go to a department store.

Question for my writer pals, Reiders, readers, and anyone generally a nerd for a word: HOW COME NONE OF YOU EVER TOLD ME ABOUT THE OED BLOG??? Because I am mad at each and every one of you. Y'all going to make me caterwaul, I'm all tears and flapdoodle I never saw this site before. Another sample: litbait. Hee.

Friday, May 12, 2017

Another Five Years

Right at the moment I was thinking of one scale of time, I was missing out on multiple others. This year, I managed to forget not only TEO's birthday, but Gossamer's (May Day) and Penny's (my April Fool).



Last night, I saw something I have never seen before. Goss has closed his eyes in the *presence* of Penelope before, of course. But last night, as I got up from the laptop and TV to go upstairs and go to bed, I saw Gossamer closing his eyes AT Penelope.

For those non catters among us: a cat's closing its eyes "at" another living thing is a specific communication. It means "I trust you", and is a profound cue to its relationships. Cats aren't famous for handing out their trust lightly. So to see Goss gazing clearly and fixedly on Penny (who was on the couch and oblivious), and repeatedly almost-closing his eyes at her was a revelation to me. I wished it were possible for Pen to understand. But she didn't even see it. She was as unaware of Gossie in that moment as she was of current events in Southeast Asia.

Which is a shame. But I saw something wonderful.

Between the two of them, he tends to be the aggressor when they scuffle, and their scuffles - while not worrisome - don't feel like play. It's not because he doesn't mean to play, it's because Pen doesn't understand him as playing. The two of them speak completely different languages. Shoot, Pen and I speak completely different languages.

I have wished, since the two of them were kidlets, that they would ever become snuggle buddies. But I realized not long ago that Penny actually doesn't know how to snuggle. (Well ... not REALLY.) When she wants to be near me, she can't sit still. She demands pettin's, or just needs to wiggle. She's actually very physically awkward with affection, has been all her life. On the occasion she is allowed on the couch or on the bed, she can lie down, but rarely is she touching me. When I try to cozy up with her, she gets actively confused - and by actively, I mean that the physical contact, no matter how relaxed my demeanor, drives her to activity, even anxiety. She can't sit still and just snuggle. She cannot even seem to conceive of it. So approaches to snuggling confuse her and set her off.

Now, Gossamer: he is a nestler from way back. He likes body heat, and he likes stillness. Sure, he loves a good pettin', but he can settle in for a good sit without being attended to, and often prefers that over any form of movement. Petting itself tends to end in lying still and snoozing.



So obviously, the lack of snuggle-ation between these two has never been antipathetic, it's just that one party is incapable of it. They have their moments. And since I realized Pen doesn't know how to snuggle, I've tried to work her towards at least understanding snoozy physical contact. When she's been allowed on the bed of late, I put my feet against her back and just say the word, "Snuggle." Once or twice, I've been able to achieve non-petting contact when she's been on the couch, and said the word, "Snuggle."

Communicating. I'm slow, but I learn.



Happy fifth birthdays to my Poobahs, yellow and grey. They are my ongoing adventure, most of the laughs in my life, and constant blessings.

I still aspire to be good enough for either one of 'em.

Wednesday, March 15, 2017

Indirection Misdirection

"Say WHUT now?"
(Image: Wikipedia)


One of the things about office life that has always confounded me is the absolute refusal and/or inability of many, many people to take a direct route.

This morning, I received an email which was sent to me, a few other admins, and a few people I wasn't familiar with. It was in regard to an expense for "John Doe" - how should this be processed?

To the first email, I responded with, essentially, "Good luck/not mine" and went on about my day. To the second email about it (a complaint that nobody ever notes their location when setting things up), I took six seconds of my day and looked up John Doe. Turns out, JD is an employee in IT at our location, corporate headquarters. Admins copied on the initial inquiry? Did not include the admin for IT. Maybe one of the other folks is in that department.

But the point is, this is a person IN OUR BUILDING. This is a person, clearly, with functioning email and possibly even a telephone of some sort. Maybe they even use our instant messaging function! (I took *four* seconds and checked. He does. And users' telephone numbers are imbedded in IM; all you have to do to call them is type their name in and hit the green phone icon.)

I've been a secretary for thirty-plus years now. It's in my nature to shorten routes as much as possible. It's ABSOLUTELY part of my job to be a guide for others to do that too - I make it my business, and it is my bread and butter, to know to-whom-to-go-for-what. Playing Julie McCoy Your Cruise Director is an important function I fill, and I enjoy it most of the time. I especially enjoy assisting my own team when they need to find where they need to go.

So perhaps I am uncharitable for being confused. Perhaps I miss some important part of another person's process when I field their questions. It is possible I'm uncharitable when I think to myself it's just another a LMGTFY moment.

I was about to link that acronym, but you can look it up if you do not know it. It may cause you to blush, or it may give you a smile. (My intent would be the latter, of course, dear readers.)

So my second response, to the second email, was to look up John Doe, screenshot his deets, and cut-and-paste them into an email reply, asking, "Have you tried to contact him?"



It is not for nothing, ladies and germs, I often say I am passive-aggressive for a living. The key to doing it right is to perform the passive-aggression for all the world as if you could not imagine all the world is not smarter than yourself - as if surely there must be some *reason* NOT to take a direct route - while pointing out the direct route.

It's the opposite of the old "My locker door is stuck." "Oh, did you jiggle it?" scenario - where everyone in school in succession asks - and usually tries - to jiggle the catch. Instead of trying at all, when confronted with something we don't know, we just ask someone we think does know.



Let it be said: with basically a *generation* of experience in my job, I don't hate it that people think I am so good that they come to me with All the Questions. It reinforces how good they think I am, when I get 'em there. It reinforces my own confidence, too.

More often than not, my own kids tend to come at me with things that are easy for me, but which are not inherently obvious. There may BE a direct route, but it was not marked. Like the guy who called me this week asking how to extract a receipt from our travel tool. (You can't; our travel agency emails receipts, and email is not where they're used to looking, so they don't. Easy question, maybe - but only if you know that.)

The thing about going to people you know instead of asking the person whose expense is at issue is - this is SOP for every office in every industry I've ever worked in. There is a worship of PROCESS in play, that overrides even the most basic intellect, no matter who walks in the door of an office building. Because process itself can be so confounding, people self-confound, and forget how to get from point A to point B almost prophylactically. Because there are so many things that work indirectly, people don't even look at anything directly anymore - they just ask the admin.

A friend of mine and I often laugh about the years we spent in a department together, before the big changes of 2008. We were in a regulated industry, and we were used to PROCESS (and even prossa-SEEZ, but that's another rant for another day). She and I still get a grin out of That One Guy we worked with.

That One Guy called me one day - he worked at the suburban location, I was downtown, literally in the executive suite. "Diane, what's the process for me to get a box?"

The idea of walking into the copy room and removing a few reams out of a paper box and taking that box was inconceivable.



We are so hemmed in we call the admin downtown to help us find the special requisition form or online widget just to get a box.

But there is more to it than that. PROCESS is one part of the issue, but hierarchy also plays in: people sometimes do not take a direct route because the relevant personage is significantly higher in an org chart than they are.

Direct routes aren't always practical or career-enhancing.

This is where being Just a Secretary is oddly helpful; we're off to one side on the org chart: but we can pretty much knock on any door we like. I will go direct to most any executive any time, and am both allowed and justified to do so.

Is there a problem with one of our drivers somewhere out in the field? Is the Transportation Manager not available? Diane Major goes to the Vice President of Operations, and nobody ever blinks. Is my boss (a Senior Vice President) in a meeting? I can open his door and pop my head in, when even directors and management will hesitate, even when they have urgent issues. I'm not into pestering the CEO, but my boss's boss? He likes me, and I can get in front of him easy as pie when need arises.

So I *understand*. I get why we have lost the thread and become a web. I don't even condemn this, not in itself. PROCESS develops because one too many nits went off and did something unexpected, and they did it with a purchasing card, or the company name on their vehicle, or they just did it wrong. PROCESS isn't a bad thing; and even hierarchy has its place ...



But I still don't get the John Doe question.

Monday, July 13, 2015

PowerPoint is Like Twitter

One of the things you run into if you work in almost any office is the ubiquitous misconception that PowerPoint is an program in any way suited to creating a text document. PowerPoint is not Word, and there are umpteen reasons for that, but it also *is* used – perhaps more than not – for documents other than presentations, at least in-person, spoken, before-a-live-audience presentations. PPT has a certain fame outside its drily intended purpose(s) thanks to David Byrne, and that is sometimes my saving grace when painfullystakingly working to edit a report we produce weekly, which some of my kids think is like a book report.

My theory regarding PPT's unique uses and misuses is that the concept of “slides” versus “pages” makes it seem to the brain that there is a buffet table with multiple individual offerings of information, whereas Word can seem like one stupendous serving of text. Excel is a dizzying menu you can’t read from where you're standing, and when you get close enough for your glasses to help you, you find out the whole thing’s in Swahili, and darn if that’s not on your list of spoken (nor read) languages.

The problem with the buffet is, given the limitations of the sideboard, each element on it has only so much space.


This space is best not set out as if it were a full, sit-down supper. This space should not come with its own separate plates, utensils, napkins, glassware, and so on.


And, given the parameters of a pot luck smorgasbord, this space is always going to attract some cooks who will insist upon overdoing their contributions.

You cannot equip text on a PPT slide with full grammatical formality. You cannot indulge in full sentences, elegant (or not) descriptors, nor (for Maud’s sake, even I can’t tolerate this anymore) DOUBLE SPACES AFTER PERIODS. Forget about using “a”, “the”, and any conjugation of the verb “to be”. Put out the dish you have to serve, present it with pride, and be done. Garnish is for the graphics, but the text you write must be simple – and short.

I had a boss once, positively obsessed with pithiness. So much so we called it pith. Good times were had.

Such an imperative to brevity could wear on a wordy wench like me, but even I, for a paycheck, understand that sometimes KISS doesn’t stand merely for Keep It Simple Stupid (nor even Kids In Satan’s Service – hah), but Keep It SHORT Stupid.

As with Twitter, sometimes you find yourself in PPT, figuring out which grammar crime to commit in order to stay within the limitations.

I can get pretty criminal in PPT. I commit crimes against my beloved mother tongue which in any other context would be, for me, all but unthinkable.

But I am a morbidly driven cuss when it comes to PPT, and I *insist* upon dealing with it on its own terms, and so my own terms become necessarily secondary.


This is what it’s like having any job, really.

Even writing – you write for yourself first, but if you want to sell, you revise, and eventually you realize there are readers out there.


Going to work as a whole is like Twitter; you edit yourself to fit the 140 character limit. Some folks cover their tatts, some try to remember not to swear, most of us have, to some degree or other, to “leave home at home” even as others have to remember to leave work at the office. We’re all varying successes; what a PowerPoint extravaganza of poorly considered graphical results humanity might be.

Sometimes, you really feel the limits, those tiny boundaries seeming to compress your own resources. It can be hard to stay inside.

When life is churning up enormous emotions: you have to choose which social crimes to commit, at the office. You have to conserve your reserves of good cheer when it’s difficult to synthesize, but you can’t expend negativity in its stead. You constrict, you shrink, you spend a nod instead of a smile and “how are you” – you only have 140 expressions for the day, and they have to be good ones.

PPT can be a poor medium for text.

Offices can be poor medium in which to store your heart, forty hours per week.

Character limits. Suddenly: some layers in that phrase – one of them being “irony” …

Thursday, April 2, 2015

Collection

Mojourner left me a present, so he heads up today's festivities with the best pun I've seen in ages. Bonus points for English history nerdlery! OSUM.

Good laws, I typed 65WPM last time it was tested over a decade and a half ago, and it's taken me 60% of THAT time to get ONE novel done. Donna Everheart is seriously brave and ambitious and talented and stuff, y'all. Also: yoiks!

I've been meaning to link this for a while now - Jessica Faust (and another link from there, if you like) looks at *just* how much of our communication is spent complaining.

Open forum for grammar kvetching at Tom's blog! Go, have fun, comment - knock yourselves out. :)

Finally, The History Girls take a peek at the tattoos of sailors and princes. Neato-spedito - and I had no idea any English king ever had a piece! Click through to find out which one, and what famous lady of society had one of her own.

Thursday, March 26, 2015

Effective Professional Communication: The Approach

To all the people who have to make endless calls, trying to get on executives’ calendars – look, I get it. We all have our scripts to follow. Mine is “time is at an extreme premium” when you call me – and that is not a joke. Yours is “I’d just like to get a few minutes with him to introduce him to our company and what we can do for yours.” You have to do this over and over again with the same unresponsive people, and if you think I don’t know that, you underestimate my ability to recognize your phone number on my caller ID. I know exactly when you call, I know you do it on a repeating schedule. I GET it.

Most of you recognize that I am The Gatekeeper, and you behave accordingly, attempting to schmooze me (pointless) or tell me “He said he’d meet with us” (it worked ONE time, when I was new, and man do I have those guys’ numbers – and they will never, ever get in with my boss, ever) or actually behaving with friendly professionalism (the only viable approach). I entertain these varying gambits with exactly the responses they deserve, always professional, but pretty much hermetically sealed against the jerks who try to get one over on me, and impervious to anything but friendly professionalism. The ones who recognize, we’ve all got our scripts to follow: that, basically, we’re all in this together.

Make it unpleasant for me, and I will return the favor by making “progress” outright impossible for you.

So don’t refuse to speak with me when, instead of asking you “would you like to go to voice mail?” I say “Is there anything I may do for you?”

Don’t fail to realize that, if you want calendar time, I’m the person to ask for it; not my boss.

Don’t try to bypass me by snubbing me with a “Just put me in voicemail” and then leaving a message for my boss which (a) starts out with about twenty seconds of egregiously badly recorded music and (b) then segues into “I am so and so and I am FIGHTING to get a meeting with you.”

It turns out that the music was the Fighting Illini fight song – actually a commendable-ish piece of personalization, not that it actually changes the calendar any – and the “fighting” message was an allusion to that. So, okay, so he didn’t intend to make me look bad.

But this guy has been calling for a long time now, and my boss and I both recognize the number when it comes in now, and he’s never tried to talk with me, never left a message, and – cute as the personalization is – it doesn’t TELL US ANYTHING.

If he’d ever once actually attempted to speak with me like a all-growed-up professional, he could have introduced his company and himself, he could have gotten some information to me (and, that way, possibly to my boss – or, perhaps, even someone else more relevant to his needs), he might conceivably have made some sort of progress. Instead, what we have is enough weeks of calls from the same number that my boss and I both know a number is endlessly pinging us – and nothing else. No skin off of us, but it doesn’t make a GOOD first impression. And zero net effect for our fighting friend.

Who, to be honest, isn’t fighting all that hard, and who is strategizing his battle not. at. all.



It’s impossible not to be brought to mind of querying and trying to get an agent.

We all have our scripts to follow, and whether I personalize or not goes by the wayside if I make a lot of noise, without ever conveying the least bit of information ABOUT MY NOVEL. Or even that it is a novel. Or why I think it’s relevant to Agent X, Y, or Z. Or even make it clear that what I am attempting to do is to query something.


I called myself The Gatekeeper above, and would imagine most of my readers who are writers or agents (they do crop up!) would agree, the gatekeeper analogy in querying/publishing does nobody any favors.

But querying is a professional communication, we all agree on that. And to conduct professional communication in the way my fighting foe above has done would be unthinkable.

(Even now, I suspect Janet Reid, Jessica Faust, and hundreds of other agents are/would have to disagree – they probably do get EXACTLY this approach, from geniuses who’ve found the office number, and wish to treat agents to their honeyed words directly, bypassing slush with their pristine and special snowflakes. We’ve heard about it, and there are countless agency sites exhorting that authors NOT call them directly for a reason.)

It is for ME, and for all my wise and wonderful authorial readers, this would be unthinkable. Of course.

It seems so basic to me – yet I have worked in a fairly stereotypical office setting or another for nearly thirty years. Not all authors do, nor could stand to. And so baseline assumptions for effective professional communications are not there. And, given the creative nature of our product, we may think a creative approach is best in getting it out there.

That can work. But even the most unexpected innovations in getting our work out there, in the successful cases, still maintains essential professional respect. It doesn’t involve stalking agents to find out their alma mater and subjecting their voicemail to extreme lo-fi (do the kids know what low-fidelity means anymore, by the way … ?) fight songs. It involves getting attention without demanding it personally and invasively. Maybe by canny support in service of self-published work that stands the test of marketing success and the expectation of future revenue etc. Maybe in the unique voice of an unexpected character, translated into a simple, ordinary query. Maybe in a hundred ways I can’t think of because I am stodgy and dowdy and doing things the old way.

Not by calling incessantly for weeks, with no message.

Not by FIGHTING for time un-earned, while providing no reason it should be given.

Monday, January 12, 2015

"I'm Not Talking"

Gossie turned up with a teeny weeny dot of blood on his back passenger side toe about an hour ago. Pen is just getting around to having a wee sniff at the ped, and the boy is giving his strictest Editor Cat face.

He was lying with his foot over the edge of the chair, perhaps to keep it from touching anything. He let me check to see if the blood was wet, but was not anxious for further investigation. My poor puddy. He's INCREDIBLY forgiving and patient with gentle touches and even a little looking, but it does seem like he's a little bit hurty.

There was no wound when I came home, and there's no broken glass in the house, but he will not tell me what happened to his tootsie. Since the blood is on the top of his foot, and he's hopping furniture with perfect nimbleness, I'll skip the vet for now - but, in honor of a family tradition inaugurated by my stepfather, I may see whether he'll take a squirt of Bactine.


Aww. The sweet thing; he did just let me look between his peds. I can't find a wound, so whatever it is, it's pretty wee. And it only takes a drop of blood to show up on otherwise white sneakers.

Sunday, November 16, 2014

Blogkeeeping

Inspired recently by some discussion in the comments at Janet Reid's blog, please note we have a new feature here at the old homestead.  A slight scroll down on the right will show a Contact the Owner widget in the sidebar.

This emails me anything you have to say directly, without public commenting, and I stay on top of my messages on my personal time.

Thanks to French Sojourn for being my first contact!  Cheers.

Tuesday, November 11, 2014

Writing and Communicating

There is some irony, perhaps, in the fact that, though I’m a novelist and can barf out a block of text topping several hundred words in no time flat, when I’m at work and see an email consisting of more than about 200 words in paragraph form, with no formatting to highlight key points or organize information visually, messages are lost on me.  It was a fun fact of life at my last job that “messaging” was commonly effected by the Giant Block O’ Text method, and sometimes I still find this true at the “new” (now nearly a year old!) employer.  When working on communications with one of my own kids, I’ll massage a message (har) with at least a bit of formatting, especially when it comes to emails we’ve got to share with big groups.

When working on anything, ever, in PowerPoint, I’ll gnash my teeth and go mad at Giant Blocks O’ Text, flat out.

Perhaps precisely because I’m guilty of producing giant streams of NON-information in excess, when I see actual information treated to the essay format (or, Maud help us, novel lengths – which you all must have seen yourselves in pointless emails), seeing GBOTs in forms definitively unsuited to it (PowerPoint, I am looking at you) hurts my head.

GBOTs hurt *everyone’s* head.  It is unkind and unproductive to try to stuff a Word document into PowerPoint or an email.  PPT and email are visually and cognitively rotten vehicles for anything but the most high level media.

For pushing twelve years, let it be said, Mr. X and I have brought novel-length emails to the level of an art form – I won’t pretend that when options are limited, you use whatever medium you can.  But even then, once there is any exchange, we have always reorganized big blocks into smaller chunks of dialogue, responding to each other point by point in a visual equivalent of real time.  Sometimes, if we don’t read an entire email before responding, the results can be curious – amusing – even disastrous, of course.  Limitations.

But the point is, given constraints, the only kindness to our fellow beings is to work within them.

Because PowerPoint, for instance, is theoretically designed as a presentation software (often used to present without an actual speaker or even a meeting involved, of course), it is optimally used to illustrate data, plans, concepts, or team information at the highest level, eschewing detail.  The idea, again theoretically, is that a big-picture chart or bullet list allows a speaker to expound further than what’s on screen and make their speaking role relevant while perhaps more dynamic, with graphics and other visual/auditory information supporting them rather than the other way around.

Raise your hand if you’ve ever watched a presentation in which 100% of what a speaker said was emblazoned at great magnification directly behind them on a big screen.

Yeah.  That.  Or, really:  NO ("noooooooooooooooooo!!!").  That.

It’s torture, waiting for a presenter to catch up with their plodding, hyper-pedantic slides.

It’s torture, too, going through email and getting a message the sender passionately believes is crucial for you to understand, and it’s half a screen of black-on-white prose in ten point font.



When we’re being paid to read and receive information, spelunking for it when it’s buried in paragraph form in a copious message can be bitter work and wasted time.

When we’re alone on a train or at home, reading a book we chose out of interest and hope – no matter how long – the same is still true.  The nature of the reading, the working of our brains, the organization are completely different – but the need can be very similar:

“Give me the story.”

This doesn’t mean rich descriptions and context and world-building needs must be pithy – or that, literature forfend, prose should be organized in some other way than a wonderful block of text, perhaps even topping four hundred juicy, pulpy pages of reading goodness.  It just means that everything contained in those pages ought to be serving something, ought to be accomplishing something (even if that something isn’t pushing out the sales figures for Q3).

The luxury for authors is that what we’re out to accomplish may be conveying something as subtle as the alluring turn of an ankle, the way a character’s walk romantically captivates another (or, as in “Pippin”, the arch of a foot!).  We may need to place a reader in a moment of stillness which, redolent with some flower’s exotic scent and the soft, golden light of evening, may be broken at any moment.  The need may be to leave our audience wondering whether we’d rather stay in the stillness or heedlessly throw ourselves into the next action, the next sound, the next rapture or disaster …

There just should always be some need.  That “tension” our beta readers like to go on about, that agents get so excitable about.  Even if the tension isn’t that of a spy rifling through a drawer just as the Russians are coming back to the office.

If we have a Giant Block O’ Text going, but its essential message isn’t apparent, we’re doing no better work than the Communications experts who bury the lead (lede, if you prefer …) and render it invisible with too much pointless verbiage.

Like this post, if you will.  Which started with a 532-word intro before I revealed the point.


Was that clever context and tension … ?  Or just torture?

Friday, November 7, 2014

Twit

“I would have written a shorter letter, but I did not have the time.”
-- Blaise Pascal

Loving a good pun, this headline taking an opportunity to abbreviate “Twitter”– a veritable art form in condensed expression, sometimes – was too self-gratifying to resist.

Most contemporary writers know:  the irony of editing is that reducing word count once the “actual writing” is barfed out can be much harder work.  Revision can be so painstaking as to paralyze us outright.  What research to remove, what scenes to sacrifice, what action to abbreviate?  Down in the forests with our trusty butter knives, chasing dragons, it can get harder and harder to see the trees.

Beta readers, of course, are a wonderful thing.  The great and inimitable Leila Gaskin (herself an expert on dragons) nearly got kissed, once, when she simply told me to jettison sixty pages.  She’d been afraid to say it, but the instinct correct – AND shucking like that is a pretty easy job, compared to line-by-line word-shaving and migraine-by-migraine character analysis, scene analysis, structural retrofitting after deletions of same (lawzy, ask me how long it took to get rid of Clovis’ older sister, an historical figure by the way, who added nothing but bulk to our story!).  In revision, continuity can become a pernicious problem!

In microcosm, a lot of Twitter users – especially amongst my writer friends, I know – suffer pangs of a similar sort, getting everything into 140 characters.  I have witnessed that same Leila, sweating out a Tweet or three, sitting in panels at #JRW and sharing wisdom with the world.  Watching the process of paring but preserving voice and conveying a point was not merely entertaining, it was instructive.  I’ve felt that pain.  I’ve REHEARSED Tweets – not because I’m that anal-retentive, but because I know exactly how I want something said, and the limitations on my loquatiousness.

“That awkward moment when you exceed 140 and have to choose which grammar crime to commit.”

Those limitations on my loquatiousness are damned useful little beasts, though.  They keep you alert as hell, and, over the course of a couple years or so relearning how to communicate in microblog form (“Must! Leave! Room! For the BLOG LINK!”) illuminates for analytic eyes a new perspective.  And I still use the two-spaces-after-a-period system in most of my Tweets.  … Most …

Before I ever joined – and I only did so out of some curiosity about the medium, much-touted as one outlet to reach out to people as an author – I tended to stand with those snobs who pooh-pooh Twitter, under the idea that nothing worthwhile can possibly be shared in a 140-character entry.  The name itself hardly dispels this notion, evoking nothing but the confused, crowded noise of a flock of birds, and onomotopoeically silly to boot.  Much as I do with “secretary”, I intentionally call myself a Twit when mentioning my usage, because that’s what it sounds like the population should be called, for layered reasons.

It didn’t take me long, though, to come to appreciate both my friends there and the medium itself.  It forces my yapping-puppy mode of communcation into a harness, a discipline I’ve come to appreciate.  And it also affords me lines of communication with people who are almost universally intelligent and interesting.  I jump in and chat with men and women both sharing my interests and ideas, and exposing me to new ones.  Life there isn’t too hard to keep troll-free, and with the standard that anything I say online I would be willing to allow my mother or my nieces to read, I don’t think I’m too hard on anyone else, either.

The brevity of Twitter, too, means that even as your timeline rushes by – which, even with only about 700 followers, and following over 800 myself, provides quite the dizzying rush of links, observations, rallying cries, and incredibly funny posts and retweets – and conversations don’t get much bogged down.  I once live-tweeted Highlander with a couple of pals, we had a good time, then it was over – and you can do much the same with television and so on.  In much the same way I work crosswords with my mother over the phone, sharing entertainment virtually can be diverting, particularly when your IRL companionship is snuggly and furry, but still sub-verbal.

Twitter has provided moral support and encouragement under the #AmWriting, #AmEditing, and #AmQuerying hashtags more than once, and the occasional insight into the way I write.  This is no advertisement nor exhortation to join; just an observation, because all this interests me, and anything that changes or even develops my use of our language does too.

Do you belong?  (Let’s find each other there!)  Have you found it crystallizes in your own eyes the way you express things and share them?


I’d have written a shorter post … but that is for Twitter.

Wednesday, October 15, 2014

It's Like Wearing the Corset ...

“Fake it till you make it!”

The little piece of wisdom above has become a facile mantra for a society increaingly occupied by the hectic schedule of life as we’ve constructed it, and particularly by professional frustration and ambition in an economy not well laid out for most of us to find the types and levels of comfort we’ve also set as a general expectation.

The fake-it mantra goes along with the “dress for the job you want, not the job you have” maxim (and there is a whole blog post in that one, considering how resolutely “casual” so many workplaces have become …), and various other positive-professional mottoes we try to post in our brains and daily behavior in order to attain – basically – whatever it is that passes for financial success, as compared to where we stand right now.

“Fake it till you make it”, though, has applications and effects apart from the financial, and the older I get the more surprised I am – and pleased – at how very well it works.

There are days at both the office job that provides me regular paychecks, and at the unpaid job I maintain as an unpublished (but persistently aspiring) author, when really it’s all just a game.  And that’s not a bad thing.  It can make The Game easier, actually, to make it *play*.  Life’s no fun if you never play – and, sometimes, play helps you do life a bit better.

If I’m not feeling satisfied or motivated or even competent at the paying gig, I’ll make a point of popping in the boss’s office with a drive-by handful of “I’ve done this and this and this for you” comments – or questions “do you need hard copies/lunch reservations/documentation for X-meeting” – and the effect is usually strongest on myself.  It’s like I won the role of Moneypenny in some play – and saying the lines and getting the responses makes me feel like I’m playing it well.

So I get to *feel*, “Okay, I am not a fraud.”

And I also basically remind myself, “Hey.  *I am not a fraud.*”

I’ve been doing administrative/secretarial work for close to thirty years now, pretty much to the exclusion of any other professional work.  It’s something I enjoy, and/but changing jobs as often as I have, it’s never something I feel I know completely – which is a good thing. 
One of the important parts of changing jobs is overtly playing the part of a competent professional.

Being able to do a job and demonstrating that I can do it, I have found, are vastly different things:  and the latter is the wiser course.

It’s a bit like feedback from a boss; if you hear “thank you” or “can we widget this, thus” now and then, fairly consistently, it makes all the difference in knowing where you stand.  Performance reviews don’t do that, never have, and never will – but the smallest acknowledgement of daily to-do’s coming along regularly provides good bearings.  And that works both ways (the corporate-speak phrase “managing up” comes to mind, though without the passive-aggressive intent).  Feedback of the “A, B, and C are done/need something to get X done/changed the way Y is done” variety keeps ‘em aware you’re there and functioning.



I know an author who spent something like a week wearing a corset and cooking medieval recipes out of turnips, in order to get a feel for her period.  We can hardly replicate “what it was really like” – but method writing like that makes sense.  It’s the same at a job.  When I wear the rold of Moneypenny, I realize that not only can I walk in those shoes, but I can project that to others, and that’s a useful reminder/demonstration/feedback on all sides.

It also encourages others to TREAT me like Moneypenny – or like an author.

I approach an awful lot of my life with some form of calibrated appearance in mind.  This isn’t affectation nor artificiality (it may be manipulation, though …).  It’s just an actor’s heightened way of going into any scene.  I dress for my job, or for time spent with my mom and stepfather, or for some specific group of friends (… or for the Conference, yes) – I behave in one venue in a way I would not in others.

“I contain multitudes” …

Many of us do this without really thinking about it all that much.  Many can’t release themselves from a single self-image (when I see women on TV who wear $600, 7-inch high heels for every conceivable occasion, heavy makeup at all times, and false eyelashes even in the middle of the day, I pity them the stultifying consistency of such “glamour”, since it cannot be special, maintained at all times; likewise men who cannot get beyond khakis and polo shirts no matter where they go bewilder me with self-imposed homogeneity).

So we all play roles.  I need multiple roles, in order for any one of them to seem worthwhile or fun – being a slovenly hausfrau all day on a Saturday makes the odd Saturday night out with friends so much more fun, as does the pampering self-transformation from slovenly comfort to arch impracticality.  I need time with family and time as an employee and time as a friend, and time ALONE, just laughing at my dog and cat.  I need the demanding and yet transformative rituals of my day – getting up and getting dressed, as much as coming home, and getting dressed *down*.

It took me a long time to really believe I was a “real” author – not a laughable fraud.  This is true of a terribly large percentage of writers, and the way the industry is configured, unfortunately, encourages this, at least in traditional publishing.  Yet this isn’t on purpose – the more agents and editors I’ve met, the more delightful I’m aware that they are.  These are people who get to make a living not only doing something they love – reading – but they also get to act as conduits to bring new things they love to a whole audience.

I almost can’t imagine what that’s like.

But it’s certainly true that many of the editors and agents and designers and all the newer facilitators in a publishing world no longer strictly fashioned as a paradigm of “gatekeepers” (agents) and “keymasters” (publishing houses) SAY that this is what they love about what they do.  There is an undercurrent of glee – “I found something wonderful! I must have it! I must share it!” – and a very emotional kind of satisfaction in most interviews I read when I research agents, but also when I find articles and blogs and so on by cover designers and book doctors and editors who work outside publishing houses, helping authors to craft not only good work, but marketable work.  There is a mutual drive for satisfaction I’ve never seen in other areas of my own admittedly limited life, but it’s pretty wonderful.  The blogs I follow avidly all share this with a depth and clarity that is infectious:  they keep ME going, by telling me and ten thousand others, “you should KEEP GOING.”

This really isn’t faking it till you make it, of course.

But we all still have to fake so much.  We have to put on our Editorial Boots and kick the hell out of our manuscripts and plays and poems.  We have to put on the Authorial Jacket (with or without the little suede elbow patches; as your preference or genre or predilections dictate) and brave the autumnal blasts of rejection and revision and education until we’re tempered.  We have to wear a Marketing Hat, too – and live a bit online, and reach out, and plan, and consider, and be ready to Be Told, when it comes to supporting our work.

THIS is undoubtedly faking it, for most of us.

•    Faking like we have time in the week,
•    Faking like we are not scared out of our minds,
•    Faking like we really feel like we know what we’re doing,
•    Faking like it’s not annoying to have to do all this stuff without pay,
•    Faking like the friends and family around us who
     (a) overestimate the likelihood we’re going to Become the Next Bestseller, or
     (b) bitterly, ignorantly UNDERestimate it
     … are not discouraging beyond toleration,
•    Faking like there is anything at all about writing, other than the doing of it – all alone, at a wonderful desk or curled up with a beloved furbaby – that we can stand at all.

Faking it and knowing the fakery isn’t so much a lie as a *reminder* either works better and better as I get a bit older, or I am just finally getting, at my advanced age, just how well it always would have worked.

What’s your costume, what is the swashbuckling role you play … ?

Friday, September 5, 2014

"I Like to Really CURATE My Sharks"

Being a language nerd and a writer (… they CAN be different things!), the trends of language within popular culture capture my attention.  Being, too, old enough to have actually said “like totally” unironically – and, indeed, to have known the term irony unburdened by 90s/2000s hipster baggage – I’ve seen some linguistic habits come and go.  Val-speak, only a little overstated in the ancient Nicholas Cage outing, “Valley Girl”, was actually and honestly a “thing” – just a bit before “a thing” became a thing.  Southern people once ate an evening meal we called supper.  And the particular pronunciation my dad used for the word restaurant is long unheard except in memory.

Some trends within the English language do little more than irritate and engender speechifying and complaint.  Corporate-speak is the shining example here, with people in the 80s “interfacing” (conversing) and developing their skill sets and so on, through into the odd tic I ran into at my previous employer, where every sentence began with the word, “So.”  Question, statement – didn’t matter, there was a pervasive inability to commence any utterance without it.

Some, though, are not bad at all.  Or, perhaps, they’re sad hipster jumpings-of-a-verbal-shark.  You decide.

Over the past two years, I have noticed the increasing prominence of the verb, to curate.  Because this is a highly useful term, and hasn’t come across my desk in any memos, I’ve been happy to see its widening utility.  It doesn’t seem to be thrown around improperly, and its unspoken limitation to museum collections never had any basis in any case – and it has a nice feel to it, the word curate.  I like its spelling, its sound, its pronunciation, its slight, soft lilt bouncing between strong consonants.  It’s a perfectly cromulent word.

But recently it made it way into a commercial, in the form of a chubby, bearded, hipster bartender saying, “I like to really CURATE my herbs” as he makes a drink.

Now, we all know that the hipster beard had to be over once the wildly expensive realm of television commercials were using it widely, and we’re required to insert-meta-ironic-post-snark-viral superiority here, because a trend, once over, must be reviled, and publicly, or without the backlash who will know they are being punished for being out of step …

WAS THAT A SHARK WE JUST JUMPED?

Is the word curate now victim of the inevitable public flogging all the slobby youngsters who followed a trend just last year are on the tipping point of enduring, because it has now been associated with them?  Has “curate” jumped the shark (a phrase, itself, both a tool of all backlash and simultaneously dismissed as having been overdone and missing important artistic points because it is reductive)?

Words absolutely go out of style.  Some stay – some for centuries.  Another fascinating study in the fashion of language is just how OLD some slang we think we invented really is (see also:  every damn word Shakespeare ever wrote – the OED certainly does).

But many, many, many terms and manners of speaking are ephemeral.  This is how Old English became Middle English became Tudor speech became American English, modern British English, pidgin, and a hundred thousand dialects.  This is how sentimentalist contrarians like me choose to pronounse rest-runt like their dads did, despite never saying it that way for 40 years – or choose suddenly to bring “supper” back, because it’s a word with a certain feel, a connection to literature we love, or just to be different.

When Teh Intarwebs was new, it was a big deal just figuring out how we were going to spell email (shall we hyphenate? shall we spell out the whole words, electronic mail?) and in 1999 (… and still …) figuring out what to call the first decade – and second – of the new millennium was the subject of ad nauseum discussion.  When the automobile came along, it was much the same, with options from motor car to horseless carriage coming and going perhaps in a way that seemed almost as fast as the newfangled machines themselves.  And we ended up with multiple solutions, around our various earthly “ponds” …



The older I get, the more aware I am – and glad I am – how deeply irrelevant my outrages are, especially where the English language is concerned.  My ex husband (who graduated magna cum laude in ENLGISH, as he spelt it when he told me about it via electronic mail back in the early aughts) and I get along better and better where grammar is concerned, as the years go by, and I find it almost bewilderingly pleasurable to find out how many rules I grew up on – or just decided on, in a stubborner state of youth – are dead-assed WRONG.

Or incorrect, if you simply must prefer.  Heh.

The non-native prohibition on dangling prepositions imposed on us by Latin-writing monks.  The which/that conundra so widespread most people don’t even compute they exist at all.  Spelling itself.

I still hold to the fact that the word “hatred” exists, but have come to accept that the noun form of that word is going to be “hate” whether I like it or not … and, in fact, that the usage predates even the ancient century in which *I* was born.  By a few more.

I won’t ever buy an INFINITI vehicle, because its name gives me hives (and I’m not a prestige-sucking-by-“exclusive”-brands kind of dilettante …).

I’ll hew, probably always, to standardized spellings – and even insist upon the apostrophe in Hallowe’en – but not because I believe there’s anything like a definitive “correct” way to render our language.  Just because … I’m a heedless maniac in enough ways; linguistically, I gravitate to discipline, even if the discipline is arbitrary and even imaginary.  As in religion, sometimes we just choose a set of rules.  Humans like both to make them – and break them – and, oh sometimes, even to follow them.  Sort of.



So … what do you think?  Has “curate” jumped the shark, along with “jumped the shark” and ironic, slobby hipster boys with beards?  Or will you use it proudly – for your herbs or museum collections or choices in dog food?

Saturday, November 9, 2013

Work

The recent interview and a good deal of thought about twenty-seven years as a secretary have been part of an evolution I never asked for but have tried to give honest and serious consideration.  One of the things I said to my bosses when I told them about taking an interview with another group, and posting for other jobs, was that as much pride as I take in my work, even our own conversations have illustrated a possible truth, which is that ... I don't know whether an admin career honestly has legs.  I look around me at the women who have been doing what I do for even longer, and I don't know - I don't trust - that I will have the option to keep doing this, to follow the same road for another twenty (or thirty) years, to retire as an admin.

We'll see what happens with the interview, of course (it was for an admin position), but my instinct is that I would not be a personality fit for one of the key parties - and that is no-harm/no-foul as far as I am concerned.  It is to be hoped I have other options.

For instance ... I've long said that what I do is relationship management, is project management, is communications.  Two communications positions have come open, and I have applied for both now.  One of my longstanding professional references is a senior VP of Communications from a previous company.  Presently, I have a friend and colleague, a longtime communications professional, who is very much behind me (indeed, at the behest of my current management, she has me working with her as a sideline to my regular duties).  I'm a writer, for pete's sake.  And for eighteen years, a large part of my work has been communications:  newsletters, informative and even marketing materials of all kinds, community outreach and special projects, and writing for audiences of varied types and sizes.  I've been doing this for a paycheck, and for most of the people I know, for as long as I can remember.

I'm aware, of course, that as job security goes exchanging one field The Higher Ups sometimes consider extraneous overhead, for a runner-up in the same category (admins go first, then marketing, and communications too) may seem stupid - but the extent to which I've thought about this still makes the option seem worthwhile.  It's not helpful to get *too* far ahead of reality when speculating about job INsecurity.

If need be, I can always edit.

Monday, July 15, 2013

Home, Sick, Home

So that resolve to stay offline was a poor one, and already abandoned.  Not out of any dilution of my fear/upset about the George Zimmerman verdict - but, for one, people appear not to be responding with great ugliness which cannot be escaped; and, for two, I happen to find myself without a literal voice in the real world right now, and it isn't going to be possible for me to not write/blog/communicate *and* endure the bronchitis (?) which has removed me from human commerce.

The intellectually diverting cold I had starting on Wednesday/Thursday took a turn on Saturday night, and has gone from an "oh, isn't this curious" sort of an illness down a route of extreme pain and difficulty.  My voice, quite literally, is gone now.

Well, or what remains of it is nothing to go around inflicting on anyone, even if it were not excruciatingly painful to do so.  Just breathing is a trial at this point.

And so, I shall blog.  It may still be necessary to keep myself off Twitter (even the slightest excitement causes me to breathe too much; too much of a miserably bad thing, that), but here at least I shall blather for an outlet.

Because:  no human contact since last Wednesday, people.  Except for mom taking me out to dinner on Saturday night, and one trip out to the grocery store, I have been inside my house now for the best part of five days.  Laundry all but killed me (breathing is a requirement for lugging a huge basket up and down stairs), but I have clean socks and pants, which was a worthy outcome.  Housecleaning?  Forget it.  Apart from a trip to the doc and feeding the fur kidlets, I'm not setting any goals today except listening to my ears pop and the congestion slowly bubbling its way around in my head, and POSSIBLY braving the nightmare of an attempt to sleep (you wanna talk about pain ...).  I haven't even trusted my medicine-head to work on my writing, because my brain is a muzzy old mess, has been all weekend.

BLAH.  Whinge.

Friday, March 1, 2013

Poor Spelling

My ex husband and I used to argue about the importance of spelling.  After our divorce, he emailed me way-back-when to give me the news he'd graduated magna cum laude in Enlgish.  I dam near died.  Laughing.  We're friends, and I love him very much - but there are reasons we are divorced!

Any way, spelling does in fact matter.  We judge others by their presentation, and communication is nothing else.  More to the point - language is a tool!  Used improperly, even excellent tools can cause injury.

Or a loss of sales.  For instance ...  eBay sellers:  spelling actually is important.  If I want to find your items for sale, I won't be able to if you don't bother speaking the language coherently.  Well, typing it.

A sampling:


60ies and 70ies
sequence (for sequins)
burgandy
brooche
marchasite
cordoroy
suade
patient leather (are shoes made of this as comfortable as they sound???)
whasen't

Ed. to add - 03/04/2013 - one of the queens on RuPaul's Drag Race almost got into an argument with production staff over using a lyric about a "sequence" dress.  SIGH.

Wednesday, November 21, 2012

Pen and Me

At late middle age, I have grown into a good enough self-awareness that decisions tend to come out as expected for me, and I'm reasonably good at them.  Going into the process of looking for a dog, it was a relative no-brainer to seek a calm dog, a mature dog, one who could be alone for my long workdays, one I would not fail because I tend not to be around as much as would be idea for training and dealing with separation anxiety.

Of course, then there was Penelope, and that was it for that.  So my commitment has changed, the demands much increased, and the frustrations too - on both sides.  But this smart little girl is teaching me a lot.

We have our setbacks - but those are more on my side than hers.  We both feel bad about it.  But it's early days yet - not even two months.  And she is too smart.

One of the trickier commands for a dog is to transform "sit" into "down" and then into "stay".  We've been working on this this week, and she is so promising.  It's interesting how changing the location of our training changes her results; when we're in that area of the kitchen next to the fridge and the back door, she's very good - but when we go into the living room, into her and Gossy's room, into the dining room, she's more easily distracted by curious Goss, trailing us and watching from the margins.  Outdoors, however (and oh so promisingly) she was amazingly good.  So a good lesson for me:  vary the training!  Its time of day, its place. Make sure she knows these words aren't ritual attached to a single place, a limited time.

It's so exciting for us both when she does well, too.  The sense is not so much "I got you to bend to my will" as it is "we communicated!" and that is gratifying from both sides.

The one issue we can't seem to surmount right now is that she still eliminates in her cage (or "crate" if you simply must).  This of course means she may be eating some solids - though I have a sense it's more the liquid variety ... admittedly, this may be vanity/hope on my biased part - and definitely is marinating in her leavings.  So I've removed the blanket and my tee shirt (you're supposed to leave something that "smells like you" in the cage), which cannot be comfortable for her, and absolutely breaks my heart.  Ten hours or so in a metal box, with a couple of toys, in a cool house, and loaded with energy - never mind anxiety because she's alone but for when (theoretically) Gossamer comes to peer at her.  What a tease.

How to get her to stop peeing in there.  There isn't really any command for "don't pee" is the thing.  She has learned appropriate elimination not by prohibition but by allowance - praise and rewards for going outside, extreme alacrity from me in responding to indications she needs to go outside.  But prevention?  Everyone says "they don't pee where they eat and/or sleep" - well, I tried putting her food in there and the result was unappetizing.  As for sleeping, I can hardly make her do that on my schedule - and most likely she does, but has overcome this instinctive avoidance.  Certianly, she does NOT eliminate in the bedroom she is allowed to share (in her own bed - but with absolutely scrupulous behavior, without any training on this point at all).

So I don't really know what to do.  Leaving a pee pad in there only meant finding a pureed (unused) puppy pad a the end of the day.

This is really the final frontier for the two of us.  Though she's certainly got a ways to go on "down" and "stay" we're clearly on the path; this route, though, I can't seem to find on the map.

Over this very long holiday weekend (though I work my Friday half day, it will be from home), the plan is to disinfect the cage (again ...) and put a cushion from the bed she has downstairs inside.  She doesn't use the bed much, but IS aware it is the only furniture she is allowed to get on - that it is "hers".  It's a nice big, thick chair cushion, and smells of Siddy and of herself, but without elimination smells.  If she can't behave with it, it won't be a very bad loss, but if she can ... happiness for us both.  If nothing else, if she does mess on it, it will be less of a floppy pile to manage than the blanket and my tee shirt were, when she peed on those.  I am prepared to trash it if need be, but do HOPE that would not be the end result of this effort.


***


Penny is not the dog I meant to get.  I may not be the "people" she really deserves.  But the commitment to try, to be as good for her as I can be, is there, and grows stronger every day.

She had another bath yesterday so she'll be sweet for Thanksgiving day (she was unliveable last night, before we did the deed).  Today, she's getting good attention - AND she is out of both collar and harness, too (she prefers to be naked, and I like an unadorned dog myself; though, for the record, her tags are on that new harness of hers, so WILL be with her when she goes outside).  She's just plopped up against my ankle, warm and solid and so contented you can see it in her body.

If there's anything better than knowing you have contented a living creature like that, I can't quite imagine what it is ...


Off for now, to tidy up and putter, figuring out what needs to be done for tomorrow.

And to stop here and there to admire my girl.  And nuzzle the boy, too - who is the best kitten in the whole world.